Interpersonal Effectiveness

Communication Skills
Understanding the communication process and
personal style to increase interpersonal effectiveness.

Presentation Skills
Building skills in speech and gesture to deliver
presentations convincingly, effectively and confidently.

Listening Skills
Learning and practicing the techniques used by the very best listeners, such as restatement, responsiveness and recollecting.

Business Writing
Developing practical skills in writing effective correspondence, memos and reports.

Training Skills
Developing training programs and skills to best meet the needs of participants -- and management.

Facilitating Skills
Understanding a variety of techniques for actively involving participants to assure greater success in achieving desired meeting or training outcomes.